Refund Policy — MinervaXR Hub: Cast & Control headset add-on

Last updated: November 5, 2026

This policy covers only the headset add-on for MinervaXR Hub: Cast & Control (extra headset seats). Other MinervaXR products are sold separately, on their own terms.

It is part of the Terms of Sale.

First-subscription refund

For your first paid Cast & Control seat subscription, MinervaXR offers a full refund of the initial subscription charge if you request it within 14 calendar days of that charge. This voluntary offer does not restart on renewals, seat additions or re-subscriptions. Other refund requests are reviewed individually. Your mandatory legal rights, and any additional rights under Paddle’s applicable terms and refund policy, remain unaffected.

How to ask

Use the support link in your receipt, or email contact@minervaxr.com with your account email and the transaction reference (no card details are needed). We coordinate with Paddle, which acts as Merchant of Record. If your initial subscription charge is fully refunded under this offer, we also arrange cancellation of future renewals and confirm when the refunded paid access ends. Approval of a refund and the money reaching your bank are separate steps; your bank sets the second.

What a refund does to your seats

• A full refund of a charge ends the paid capacity that charge paid for. A full refund of one added seat ends that seat only.
• A tax correction, a duplicate charge or a goodwill refund does not reduce your seats.
• A refund of an earlier billing period never ends a later period you have paid for.

Payment disputes

While a charge is disputed (a chargeback), the seats it paid for may be suspended. If the dispute is decided in our favour and the money is returned, they are restored. Nothing here limits your legal right to dispute a charge.

Cancelling, in short

The full rules are in section 4 of the Terms of Sale; in short:

• You can cancel at any time in the Hub, through the link in your Paddle receipt, or by email.
• Unless an earlier termination or refund is required by applicable law or by this policy, a cancellation takes effect at the end of your current billing period, and you keep the paid capacity until then. After that, your account returns to the free allowance.
• Deleting your account is separate from cancelling; it does not by itself give a refund.

Contact

MINERVA XR LTD · company number 516695384 · 8 Uri Maklev Street, Yehud-Monosson, Israel · contact@minervaxr.com

For payment questions you can also contact Paddle via the link in your receipt.